These Billing Terms explain how payments work when you shop with Vivenya.
Accepted Ways to Pay
We accept the following payment methods:
- Credit and debit cards: Visa, Mastercard, American Express, Discover and Diners Club
- PayPal
- Digital wallets: Shop Pay, Apple Pay and Google Pay
The payment methods available for your order are shown at checkout before you pay, and can vary by country and device.
How Payments Are Processed
Payment is taken in full when you place your order. We don't process or ship an order until payment has cleared. If a payment fails or is declined, the order won't be confirmed and we'll email you to let you know.
Pricing and Currency
Prices are charged in the currency shown at checkout: US dollars for United States orders and pounds sterling for United Kingdom orders. For United States orders, the price shown is the price you pay for the product: we do not add sales tax at checkout, and any import duties or customs charges that apply are not included. For United Kingdom orders, UK prices shown on our site include VAT. Because orders are sent from outside the United Kingdom, the courier may ask you to pay import duty before your parcel is delivered, depending on the value of your order. Any such charge is set by HM Revenue & Customs, not by us, and is the customer's responsibility. Standard shipping is free on every order, with no minimum spend, and Express shipping is $15. UK customers pay in pounds sterling: standard shipping is free on every order, and Express is £11. Prices may change without notice, and discount codes can't be applied to orders that have already been placed.
Keeping Payments Secure
All transactions run through encrypted, PCI DSS–compliant payment systems. Vivenya never stores your card details on its own servers.
Refunds and Chargebacks
Refunds are handled under our Refund Policy and go back to your original payment method. If something looks wrong with a charge, please email business@vivenya.com so we can sort it out quickly.
Preventing Fraud
We may cancel or hold any order that raises fraud concerns, and may ask for extra verification on unusually large or flagged orders.
Get in Touch
Store Name: Vivenya
Contact address: 181 Chester Rd, Watford WD18 0LH, United Kingdom
Email: business@vivenya.com
Phone: +44 7460 955504
Customer Service Hours: Monday–Friday, 9am–9pm (UK time)
We ship to customers in the US and UK, with orders typically delivered within 7–16 business days. You have 14 days from delivery to tell us you want to return an item, then a further 14 days to send it back. We reply to all enquiries within 1–2 business days.