Shipping policy

Last updated: 30 October 2026

At Vivenya, standard shipping is free on every order, with no minimum spend, for customers in the United States and the United Kingdom. Express shipping is available at checkout for $15 in the US and £11 in the UK. Standard orders typically arrive within 7–16 business days. Have a question about where your order is or how shipping works? Email us at business@vivenya.com.

Shipping Costs

Shipping cost in the United States: standard shipping is free on every order. Express shipping costs $15.

Shipping cost in the United Kingdom: standard shipping is free on every order. Express shipping costs £11.

The exact shipping cost is always shown at checkout before you pay.

Delivery Times

Here is how long each stage of your order takes, from checkout to your door:

  • Order cutoff time: 5:00 PM (UK time). Anything ordered after the cutoff joins the next business day's queue, so allow one extra day on the estimate.
  • Order handling time: 1 to 4 business days (Monday to Friday). This is the time we need to prepare your order before it is handed to the carrier.
  • Transit time: 6 to 12 business days (Monday to Friday), counted from dispatch to delivery.
  • Estimated delivery time: 7 to 16 business days in total, handling and transit combined.
  • Express delivery (United States and United Kingdom): 3 to 5 business days in transit, after the 1 to 4 business day handling time.

Carrier Services

Orders to UK addresses are delivered by one of these carriers, depending on your location and the size of your parcel:

  • Royal Mail
  • DPD
  • UPS
  • FedEx

The carrier for your order is named in your dispatch email, with your tracking number.

Where We Ship

This policy covers orders being delivered within the United States and the United Kingdom. At the moment, we're not able to deliver to P.O. boxes, military addresses such as APO or FPO, or to any destination outside these two countries.

Where Your Order Comes From

Our contact address in Watford, United Kingdom, is for correspondence only, and we do not hold stock there. We work with suppliers, who pack and dispatch orders from their own warehouses, mainly in China. This means your parcel is sent to you from overseas, not from our contact address, and it is why standard delivery takes 7–16 business days.

Customs, Duties and Taxes

For United Kingdom orders, UK prices shown on our site include VAT. Because orders are sent from outside the United Kingdom, the courier may ask you to pay import duty before your parcel is delivered, depending on the value of your order. Any such charge is set by HM Revenue & Customs, not by us, and is the customer's responsibility. For United States orders, the price you pay at checkout covers your items and any shipping charge shown. It does not include import duties or customs charges. Because orders are sent from outside the United States, your customs authority or the courier may ask you to pay these before your parcel is delivered. Any such charge is set by the customs authority, not by us, and is the customer's responsibility. If you are asked to pay something you did not expect, email business@vivenya.com with your order number and we will help you sort it out.

How Long Processing Takes

Once your payment has gone through, we get to work on your order within 1–4 business days, Monday to Friday. Orders placed at the weekend or on a public holiday are processed from the next business day.

How Long Delivery Takes

Once dispatched, standard delivery typically takes 6–12 business days, Monday to Friday. Express delivery typically takes 3–5 business days in transit after the same 1–4 business day handling time, for both United States and United Kingdom orders. Putting processing and transit together, you should expect a standard order within 7–16 business days of placing it, though this can shift a bit depending on where you're located and which warehouse is fulfilling your order. These figures are estimates rather than guarantees — things like busy seasonal periods or events outside our control can occasionally push delivery slightly beyond this window.

Keeping Track of Your Order

Every order comes with tracking included. As soon as your parcel is dispatched, we'll email you a confirmation with the carrier's name and a tracking number so you can follow it to your door.

If Delivery Takes Longer Than Expected

We work hard to hit our delivery estimates, but occasionally things like bad weather, a surge in order volume, or courier problems can cause delays. Should your order take longer than the timeframe we've quoted, contact us straight away and we'll look into it for you.

Missing or Damaged Orders

Should your parcel go missing or turn up damaged, get in touch with us as soon as you can, ideally within 48 hours of delivery, at business@vivenya.com, including your order number and, if the item arrived damaged, a few photos showing the issue. We'll look into what happened and sort out either a replacement or a full refund as quickly as we can.

Get in Touch

Store Name: Vivenya

Contact address: 181 Chester Rd, Watford WD18 0LH, United Kingdom

Email: business@vivenya.com

Phone: +44 7460 955504

Customer Service Hours: Monday–Friday, 9am–9pm (UK time)

You have 14 days from delivery to tell us you want to return an item, then a further 14 days to send it back. We aim to reply to every message within 1–2 business days.